Intensive Case Management Service (ICMS) focuses on the provision of intensive support to young people with high needs for whom less ‘assertive’ case management practice either has not previously worked or is considered unlikely to be effective.

This proactive approach to case management is characterised by a high level of contact with the young person, with an intensity of relationship, and strong participation in decision-making by both the young person and, where appropriate, family members and significant others. The services are multidisciplinary and provide intensive youth outreach programs for young people.