So that we can continue to provide essential services to people in need during the COVID-19 (Coronavirus) pandemic, our dedicated COVID-19 Response Team is rolling out our plan to protect our clients, volunteers and staff.
This team has escalated our response to the next stage and all appointments will now be by phone or video link.
This means we are:
- Supporting clients on the phone and through video link appointments rather than face-to-face meetings
- The only face-to-face appointments will be for people coming to us in a crisis situation, for example if you are fleeing family violence
- There will be no home visits unless it is to deliver emergency relief
What we need you to do:
- Please understand we are restricted to phone and video link appointments
- Please don’t come into the office unless it is a crisis situation, such as fleeing family violence
- Do not come in to the office if you have any of the following symptoms: Fever, cough, sore throat, shortness of breath AND have travelled overseas in the 14 days before getting sick or had contact with someone suspected of having COVID-19… Instead, we ask you to please call Reception on 02 6043 7400
Thank you for your assistance and understanding.
If you have any questions, please call us on 02 6043 7400.
To reduce your risk of COVID-19 it is recommended that you:
Regularly and thoroughly clean your hands with soap and water
Maintain at least two metres between yourself and anyone who is coughing or sneezing
Avoid touching your eyes, nose and mouth
Avoid shaking hands with others
Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze and dispose of used tissues immediately
To find out more, visit dhhs.vic.gov.au/coronavirus
If you suspect you may have COVID-19, call the Coronavirus hotline on 1800 675 398