Contact Us

Junction Support Services is committed to providing accessible and inclusive supports for all clients.

To support clear communication and understanding, Telephone Interpreter Services (TIS) are available to all clients of Junction Support Services. Please let our team know if you would like an interpreter to be arranged when contacting Junction Support Services or booking an appointment.

At Junction Support Services, we understand that support needs can arise at any time. To ensure you have access to the right services when urgent situations occur, we’ve compiled a list of helpful contacts and resources available outside of our regular operations.

For subpoenas and personal records requests, please email inforequest@junction.org.au

🚨 In an Emergency

If you or someone you support is in immediate danger or requires urgent medical assistance, please call:

Triple Zero (000) – Police, Fire, Ambulance

🏠 Homelessness & Emergency Accommodation (Victoria)

If you are experiencing homelessness or are at risk of becoming homeless, contact:

24-Hour Statewide Homelessness Line (Victoria)
📞 Call: 1800 825 955 (free call, available 24/7)
Your call will be directed to a local service or to Salvation Army Crisis Services after hours 1.

For more information, visit housing.vic.gov.au

🛡️ Victims Assistance Program (Victoria)

If you or someone close to you has been affected by a violent crime, support is available through the Victims Assistance Program, funded by the Department of Justice and Community Safety.

Victims of Crime Helpline
📞 Call: 1800 819 817
📱 Text: 0427 767 891
📧 Email: vsa@justice.vic.gov.au
🕒 Open: 8am–11pm, 7 days a week
🌐 victimsofcrime.vic.gov.au

This service is free and confidential. No referral is required.

📞 NDIS General Enquiries

For non-urgent questions about your NDIS plan or services, contact the NDIS National Contact Centre during business hours:

NDIS Contact Centre – 1800 800 110
Visit the NDIS website

🌙 After-Hours Crisis Support

If an NDIS participant is experiencing a breakdown in disability-related supports after hours, emergency services (e.g. police, hospitals) may contact the NDIS After Hours Crisis Referral Service (AHCRS).

Please note: This service is for emergency personnel only and is not available for direct public access.

🧠 Mental Health & Crisis Support Services

If you or someone you know needs emotional support or is experiencing a mental health crisis, please contact:

Lifeline – 13 11 14 (24/7 crisis support)
Beyond Blue – 1300 22 4636 (mental health support)
Kids Helpline – 1800 55 1800 (for children and young people aged 5–25)

Feedback Form

We value your feedback – whether it is simply feedback, a compliment or a complaint. Junction is committed to delivering the highest quality services.

Please follow the link below to provide us with your feedback. If you would like us to respond please include your contact details including phone number.

Junction Support Services Locations

Wodonga
Wangaratta
Shepparton
Morwell

Accessibility At Wodonga

The office is wheelchair accessible.

There is car parking (no time limits) out the front of the office, along the service road from Melbourne Road and in Morrison Street. An accessible toilet, which includes a baby change table, is available through reception. Assistance dogs and guide dogs are welcome.