Junction Support Services is embarking on an exciting new chapter with the establishment of its Business Development Team – a dynamic and forward-thinking group dedicated to innovation, excellence, and making a meaningful impact in the community.

This team combines expertise from Quality and Governance, Innovation, Research and Development, Business Development, Community Engagement and Impact, and Communication.

Their shared focus is on enhancing programs, driving continuous improvement, and increasing Junction’s capacity to effectively serve its communities.

Sustaining Growth and Driving Innovation

With Junction’s remarkable growth over the past two years, this team plays a vital role in reinforcing our foundation, supporting new services, and ensuring we continue to meet the evolving needs of the community.

Their work is founded on a commitment to high-quality, inclusive support systems that exceed sector standards and regulatory requirements.

“Our focus is on identifying strengths, weaknesses, and areas of opportunity to drive continuous improvement,” said Michelle Potter, Quality and Governance Manager.

From governance and safety audits to training initiatives and the Rainbow Tick accreditation process, the team is implementing best practices that improve service quality, compliance, and engagement.

Championing Inclusivity

Business Development Manager, Colleen Tait, emphasised the importance of Rainbow Tick certification.

This extensive two-year project will formally recognise Junction’s commitment to inclusive practices, ensuring the organisation supports and values the LGBTIQA+ community through meaningful policies, culture, and services.

Amplifying Community Engagement and Communication

Innovation remains central to Junction’s work.

The team is integrating real-time evaluations into programs, ensuring that client voices shape the future of services.

Community Engagement and Impact Manager Ben Corio leads efforts to establish strategic partnerships, further strengthening Junction’s relationships and enhancing its visibility in the community.

Junction’s online presence continues to grow, cultivating a strong brand identity and engagement across various platforms.

New communication tools such as Junction Connect will keep staff informed, while the Junction Community Connect newsletter will act as a vital resource for educating and connecting external stakeholders.

Looking Ahead

The Business Development Team’s dedication is already making a tangible difference, ensuring Junction continues to grow, evolve, and support those who need it most.

“As a team, we get to highlight good news stories that showcase the incredible work happening at Junction,” said Bern Jones, Innovation, Research, and Development Manager.

With innovation, engagement, and impact driving this new era, Junction Support Services is well-positioned to create lasting change for the communities it serves.